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Operations Manager for Growing Home Care Company Yorba Linda, CA

Operations Manager for Growing Home Care Company

Full Time • Yorba Linda, CA
Benefits:
  • Pay in Advance Program
  • Legal Plan
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
Homewatch CareGivers, a growing non-medical Home Care business with four territories in Orange County (Yorba Linda) is seeking an Operations Leader. The Operations Manager will be responsible for managing the care of our clients/employees, creating relationships with industry referral sources, and the overall growth of our office in the greater Orange County area.

Must have prior home care or related leadership/management experience. 

Description

You’re a people person who’s equally passionate about helping people and growing businesses. You have a competitive spirit and love the feeling of winning and excelling, but at the end of the day you’re most fulfilled when you also know that you’re bringing happiness to people. You’re ready for a new challenge that will take all your talents to succeed but also bring the kind of professional fulfilment that only comes when you’re successfully growing a business and doing good in the world.

The Operations Manager will be responsible for promoting high standards of client care and building an engaging and rewarding work environment for our caregivers and office staff. The ideal candidate is a caring, organized, business-minded professional in the senior care/home care industry who has a record of success with staff management, customer service, growth, instilling accountability, and relationship building.

The Operations Manager must have at least 5-6 years of management/leadership experience in the Home Care industry.

This position is responsible for building and maintaining relationships with our caregivers, clients, referral sources, and business leaders in the community as well as corporate management, while maintaining a strong focus on continuous improvement and customer satisfaction.

Specific Responsibilities

  • Manage the overall client care experience to individual clients and families along with the other members of our management team.
  • Oversee the day-to-day operations of a growing $3M home care agency that operates in Orange County, but also serves portions of LA County, and the Inland Empire.
  • Work with an office staff of 3-5 employees including a remote recruiter and up to 90 caregivers.
  • P&L responsibility and KPIs; increase both top-line revenue and bottom-line profits.
  • Take responsibility for ensuring that clients and caregivers are well taken care of and that satisfaction levels are high.
  • Set a personal example that exemplifies our company values.
  • Be both a strong administrative manager and a compassionate people leader.
  • Monitor client care with supervisory visits, unannounced visits, phone calls, meetings, etc.
  • Must have experience in training and employee development.
  • Is available to all staff and clients to address specific and general complaints and concerns.
  • Ability to take charge of a situation when appropriate with the ability to lead and motivate others as well as manage conflict.
  • Participate in administrative “on-call” responsibilities with team of office employees.
  • Follow up with hospitalized residents and coordinates after care with the physicians and health team members.
  • Work with the management team to bring creative solutions to prospective clients and to build the business of current clients.
Qualifications:

  • A strong candidate will have hands-on knowledge and good decision-making that typically comes from 5-10 years of experience in a similar work setting.
  • Strong people skills and strong administrative abilities.
  • Willingness and desire to work with the elderly, knowledge of the aging process and the physical, psychological, and social needs of the elderly.
  • Ability to effectively communicate with a variety of people.
  • Ability to direct client care and services to the elderly which meet or exceed the agency’s quality and service standards.
  • Demonstrate effective customer service skills.
  • Ability to effectively manage a diverse employee work group in a 24/7 hour business.
  • Demonstrate skill in conflict resolution.
  • Financial management skills; business acumen; familiarity with business practices and principles.
  • Must successfully pass State of California background check and acquire HCA required through the Department of Social Services.
Is this you? If so, we want to talk to you. Please email your resume. No phone calls please.

We’re a growing home care business dedicated to providing great care and great employment—and we’re looking for a strong leader to be part of our team.

Job Type: Full-time

Salary: $65,000.00 - $90,000.00 per year
Note. While we do have wellness and dental insurance; we do not currently have a health insurance program. Also, all applicants will participate with other office staff members in an on-call after hours phone rotation. 
Compensation: $65,000.00 - $90,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

What We Offer

We Are Different
We work with our compassionate caregivers to create a supportive environment where both clients and caregivers thrive. Clients can experience loneliness, helplessness and boredom and this can get in the way of care. We value getting to know our clients deeply and care is centered on their individual needs and goals. We believe that meaningful relationships are built from matching caregivers with clients that have common interests.
Empowering You with Technology; No More Paperwork!
Our technology allows you to have information at your fingertips and eliminate extra paperwork. We know your time is important. You will be able to use our caregiver app to manage your shift and provide feedback to the office. The information you capture while in the home, directly impacts the clients progress of care and their well-being.
Supporting You
Our training provides you the skills you need to be successful. When an emergency happens, you can respond confidently because of training you have received ahead of time. We work together so everyone feels involved, connected and engaged.
You Talk. We Listen.
You are the heart of the company — the eyes and ears in the homes of our clients. Without you, we wouldn’t have a business. What you see and hear helps inform our clients’ experience and well-being.
Flexibility
You have a life; we get it. We work with you to create flexible schedules that honor work-life balance. Whether you want consistent, full time hours or a few shifts a week, we strive to meet your needs.